How to update firmware hp printer

Thursday, August 16th 2018. | How To Setup

HP Printers – Updating or Upgrading Printer Firmware
This document is for HP inkjet and LaserJet printer Series.

HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer.
Use one of the following methods to upgrade the firmware. If one method does not work, try the other.

Update directly from the printer
Supported printers must connect to a wireless or wired network with an active Internet connection to install updates. If the printer connects to the computer with a USB cable, this update method is not available. Continue to the method to download the firmware from the HP website.

  1. Navigate to the printer update feature. Menu names and icons vary by printer.
    – Printers with an ePrint button or icon: Touch or press the HP ePrint icon or button ( or ), touch or press Settings or Setup if necessary, then touch or press Product Update or Check Product Updates.
    – Printers with text-based menus: Select the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools if necessary, then select Web Services, Printer Update, or LaserJet Update.
  2. If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and setup automatic updates. This procedure sets up the printer’s Internet connection so it can receive updates.
    3. If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Download firmware updates from the HP website

For Windows

  1. Update the printer firmware for printers connected to a computer with Windows.
    Make sure the printer is on and connected to the computer, either through your local network or a USB cable.
  2. Go to HP Customer Support – Software and Driver Downloads.
  3. If a Let’s identify your product to get started page displays, click Printer, type your printer model number, and then click Submit. The software results page for your printer displays with the default operating system selected.
  4. If you need to change the version of Windows, click Change, select your version, and then click Change.
  5. Click Firmware, and then click Download. If a Firmware section is not listed, an update is not currently available for your printer.
  6. Save the file to your computer. Locate and then open the file to start the installation process.
  7. When the HP Printer Update window opens, see if the printer serial number displays.
  • If the serial number displays, select the checkbox next to it, and then click Update.
  • If the serial number displays but the status is ‘not applicable’ (grayed out), you do not need to complete the firmware update. Click Cancel.
  • If the serial number does not display and your printer uses a network connection, connect a USB cable to the printer and computer, wait 20 seconds, and then click Refresh. When the serial number displays, select the checkbox next to it, and then click Update.

8. When the update completes, click OK.
9. If you connected a USB cable to update your network printer, remove the USB driver installed by Windows.

  • Search Windows for Devices and Printers, and then click Devices and Printers in the list of results.
  • Right-click the USB printer device that matches your printer model, and then select Remove Device.
  • Disconnect the USB cable from the printer and the computer, and then restart the computer.

For Mac
Update the printer firmware for printers connected to a Mac.

  1. Make sure the printer is on and connected to the computer, either through your local network or a USB cable.
  2. Go to HP Customer Support – Software and Driver Downloads.
  3. If a Let’s identify your product to get started page displays, click Printer, type your printer model number, and then click Submit. The software results page for your printer displays with the default operating system selected.
  4. If you need to change the version of macOS or OS X, click Change, select your version, and then click Change.
  5. Click Firmware, and then click Download. If a Firmware section is not listed, an update is not currently available for your printer.
  6. When the download is complete, open the [Printer_name].dmg file.
  7. Double-click HP Firmware Updater.
  8. Click the name of your printer, and then click Continue.
  9. The updater checks the firmware version currently installed on the printer and displays the results in the Update Information window.
  • If Device is ready to be reflashed displays, click Continue to update the firmware.
    When the update completes, click Done.
  • If This Firmware Updater does not contain upgrades for your device displays, the printer firmware is already updated to the most recent version. Click Cancel to exit the updater.
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